For any customer service related issues, damaged item, wrong item, sizing questions, etc, please contact us at:
QUESTIONS 📧: email@example.com
For return authorization, PLEASE READ FULL RETURN POLICY & contact us at:
RETURNS 📧 firstname.lastname@example.org
📬If 10 business days have not passed since you received your shipping confirmation, please do not email asking when your package will ship. It is most likely in the pulling, packing, shipping, USPS pickup and scanning process. Almost all items are shipped within 2-5 business days, but it can take a few days longer during sales and busy seasons. After 10 business days, we can assist you with filing a lost package claim if indeed an item has been lost in the mail and tracking has not updated.💛
❤️Items from our NY and California warehouses ship in 5-10 business days. That is listed in the first line of the item descriptions on the website, so you know what to expect when you purchase those items.
I will email you back within 48 hours (a lot of times INSTANTLY!), but please allow up to 48 hours on working business days, which does not include weekends or holidays. Occasionally your email may be flagged as spam and sent to our junk folder and missed. If you have not heard back from me in a few days, please send a new message and feel free to contact at me on Facebook as well! I truly want to assist you in every way possible and make your shopping experience fun & seamless.💞