- Most orders are shipped within 2-5 business days, not including weekends or holidays.
- ❤️Items from our NY and California warehouses ship in 5-10 business days. That will be listed in the first line of the website description for those items, so you know what to expect when you place your order. I promise, we are always working diligently to get your items to you as quickly as possible!
- 📬If 10 business days have not passed since you received your shipping confirmation, please do not email asking when your package will ship. It is most likely in the pulling, packing, shipping, USPS pickup and scanning process. After 10 business days, we can assist you with filing a lost package claim if indeed an item has been lost in the mail and tracking has not updated.💛
- We ship all orders through the United States Postal Service. Orders over $30 ship for free. Orders under $30 ship for a discounted $5 flat rate. If you would like to purchase shipping insurance for your package, please email us at email@example.com, and we will be happy to invoice you for insurance charges.
- We CANNOT be held accountable for packages once they are in the hands of the postal service. If you would like to purchase shipping insurance for your package, please email us at firstname.lastname@example.org, and we will be happy to invoice you for insurance charges. If your package appears to be at a standstill in the USPS tracking system, you may file a lost package claim at USPS.com or call the USPS contact number below.
- If your tracking says your package has been delivered, yet it's nowhere to be found, please contact your local post office or USPS directly to investigate this issue. We cannot be held responsible for packages delivered to the incorrect address. That is a postal service issue.
- USPS: 1-800-275-8777
- PLEASE ensure your shipping address is correct when ordering. We cannot be held responsible for packages delivered to the incorrect address.
- If you are missing an item, please check your email to be sure we haven't sent you an email stating an item was flawed or out of stock. If you have not received an email and a refund, please message us to let us know about the missing item. Contact us through email at email@example.com. Please be sure to include what item is missing and your name or order number.